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Industry · Dental· UK + South Africa

Your front desk.
Open at 11pm.

An AI receptionist purpose-built for dental practices. It handles new-patient enquiries, recall lists, reminders, emergency triage and cancellation rebooking — integrated with your PMS, available 24/7.

Built for: Independent and group dental practices, 1–20 chairs. NHS, mixed and private.

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Compliance & standards
GDPRCQC-alignedPECRICOTwo-party-consent recording
Integrates with
DentallySoftware of ExcellenceR4CarestreamTwilioWhatsApp Business APIGoogle Calendar
Proven
Reduces dental no-show rates 40–60%. Recall conversion improves 2–4× over manual workflows.
What it does

The dental practice version.
Built around your workflows.

  1. New patient enquiries — qualified and booked in one call

    Caller asks about a check-up or specific treatment. AI confirms NHS or private, captures basic medical history, books the right slot with the right clinician, sends WhatsApp confirmation.

  2. Recall management — fully automated

    Six-month and annual recalls go out via WhatsApp + SMS. Patients book straight from the message. Recall conversion rates typically improve 2–4×.

  3. Reminders + cancellation rebooking

    48-hour and 2-hour reminders. If a patient cancels, the AI offers waiting-list patients the slot within minutes. Cancellations stop being lost revenue.

  4. Emergency triage

    Out-of-hours emergency callers get assessed against your protocol. Genuine emergencies escalate to the on-call clinician; non-urgent get booked for the next morning.

  5. PMS-native — Dentally, SOE, R4, Carestream

    Two-way sync with your practice management system. Patient records, appointments, treatment notes — all updated automatically.

  6. Treatment-plan stage tracking

    Multi-visit treatment plans get tracked. The AI follows up at the right cadence, books the next stage, and re-engages patients who pause mid-treatment.

FAQ

What dental practices
ask first.

Will the AI receptionist replace my front desk?
No. It absorbs the 60–80% of front-desk time spent on recurring tasks — booking, reminders, recall, basic queries — so your team focuses on chairside support, treatment coordination and complex patient cases. Most practices keep the same headcount and reallocate the time.
Can it handle dental-specific bookings (multi-stage, hygienist, dentist)?
Yes. The agent is configured per-practice with your provider list, appointment types (consult, scale & polish, restorative, hygienist, emergency), block-booking rules, and treatment-plan stage logic. It books the right type with the right clinician.
Does it work with Dentally, Software of Excellence, R4 or Carestream?
Yes — we integrate via each PMS's API or, when API access is limited, via a controlled RPA layer. Bookings, patient records and recalls sync both ways.
Will it cut no-shows?
Yes. Automated WhatsApp/SMS reminders 48h and 2h pre-appointment, plus rebooking workflows for cancellations, typically reduce dental no-show rates by 40–60%. The AI also re-engages recall lists that have gone stale.
Is it CQC and GDPR compliant?
Yes. All call recording is two-party-consent disclosed, retention is set to your CQC-aligned policy, data is encrypted, and a DPA is provided. We also handle nurse-line and emergency-routing requirements.
How long to deploy?
4–6 weeks. Week 1: discovery + PMS integration check. Weeks 2–3: call flow design, voice tuning, recall workflow. Weeks 4–5: UAT with real call samples. Week 6: phased rollout starting with overflow hours.
Related

Keep reading

AI Receptionist Overview
The parent service — capabilities, integrations, compliance.
AI Receptionist for Medical Offices
For GP and specialist practices.
AI Receptionist for Small Business
For any business with a front desk.
AI Receptionist Cost (UK)
Realistic dental-practice pricing ranges.
Get started

Ready to give your dental practice
a 24/7 front desk?

The Friction Audit is free. We map your current booking, recall and emergency flows, quantify what after-hours and unanswered calls cost you, and design the deployment.

Book a Friction Audit → Run the Friction Finder