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Industry · Medical· UK + South Africa

The medical front desk.
That never gets overwhelmed.

An AI receptionist built for GP and specialist practices. It books, takes repeat prescription requests, runs results calls, manages reminders, and routes anything clinical to a human within seconds.

Built for: GP surgeries, specialist clinics and private medical practices. NHS and private. UK + South Africa.

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Compliance & standards
GDPRNHS DSPT-alignedCQC-alignedPECRICO
Integrates with
EMISSystmOneVisionClinikoSembleMedeskWhatsApp Business APITwilio
Proven
Reduces medical no-show rates 30–50%. Releases ~60% of front-desk time for chairside / clinical-coordination work.
What we build

What it does.
Without giving clinical advice.

  1. Appointment booking — by clinician, type and urgency

    Books with the right clinician based on reason for visit. Standard appointments, urgent same-day slots, specialist referrals — all routed to the right calendar.

  2. Repeat prescription requests

    Captures the request, verifies patient details, routes to the prescribing clinician's queue, confirms dispense with the patient.

  3. Triage routing (non-clinical)

    Captures symptoms in the patient's own words, applies your routing protocol (urgent → on-call, routine → standard booking, admin → admin team). Never makes clinical judgements itself.

  4. Results & follow-up calls

    Outbound calls for test results, follow-up bookings, and care-plan check-ins — all in your clinician's scripted protocol.

  5. No-show recovery + waiting list

    Cancellation slots offered to the waiting list within minutes via WhatsApp. Reminders 48h + 2h pre-appointment.

  6. EMIS, SystmOne, Cliniko, Semble integration

    Two-way sync with your medical PMS. Bookings, patient demographics, appointment notes all flow into the existing record.

FAQ

What medical practices
ask first.

Is this safe for medical settings?
Yes — when configured correctly. The agent never gives clinical advice, never triages emergencies algorithmically, and routes any urgency markers to a clinician immediately. We provide a documented protocol you sign off before going live.
Can it triage symptoms or take case histories?
It can capture structured intake information (reason for visit, symptoms in patient's own words, current medications) and route appropriately — but it does NOT diagnose, advise, or replace clinical triage. Anything urgent escalates within seconds.
Which medical PMS does it integrate with?
EMIS, SystmOne, Vision, Cliniko, Semble, Medesk and most major UK GP and private-practice systems via API or HL7. For more bespoke systems we use controlled integration patterns.
Is it CQC and GDPR compliant?
Yes. All call recording is two-party-consent disclosed at call start, retention is configurable to CQC requirements, NHS DSPT-aligned data handling, encrypted storage, DPA included.
Does it handle prescription requests?
It can capture repeat-prescription requests, verify patient identity, route to the prescribing clinician, and confirm dispense. Does not approve or issue prescriptions itself.
Can it cut no-shows?
Yes. Two-stage WhatsApp + SMS reminders, cancellation-list rebooking, and patient confirmation flows typically reduce medical no-show rates by 30–50%.
Related

Keep reading

AI Receptionist Overview
Capabilities, integrations, compliance.
AI Receptionist for Dental Practices
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AI Receptionist for Small Business
For non-medical practices.
What is an AI Receptionist?
Plain-English buyer's guide.
Get started

Ready to give your practice
a 24/7 front desk?

The Friction Audit is free. We assess your call patterns, no-show rate, and front-desk bottlenecks against the proposed deployment.

Book a Friction Audit → Run the Friction Finder